ArvFin · Apps: ArvFin, ArvFin Agent and ArvFin Attendance
You can ask us to delete your account and personal data at any time.
How to request deletion
1. Use the request form on this page (or Profile / Settings → Delete my account in the app, which opens this page). Customers enter their registered mobile number; staff and field agents enter their work email.
2. Or contact us: email support@arvfin.com from your registered email, call 9142125724, or visit your branch.
Your request goes to the administrator of ArvFin. They verify who you are (for example by calling your registered number) and then approve or reject it. Only that administrator can approve it. We confirm within 7 days and complete approved requests within 30 days.
What happens when it is approved
We remove your mobile app access:
- You are signed out of the app on every phone, and you can no longer sign in to ArvFin (customers) or ArvFin Agent / ArvFin Attendance (staff and agents).
- Your app PIN, fingerprint setting and saved sessions are removed.
- Staff and agents keep their web-dashboard login unless their employment also ends.
Your loan, savings, payment, attendance and accounting records are not deleted (see below).
What we must keep
Financial law requires us to keep loan, savings, repayment and accounting records for several years after an account closes (generally at least 8 years). These records are kept securely, restricted to compliance and audit use, and deleted when the period ends. Employment and attendance records may be kept as required by labour and tax law.
Open loans
Removing app access does not cancel a loan. Any outstanding loan stays payable and continues to be handled by your branch, who can still give you statements and receipts on request.
Questions
support@arvfin.com · 9142125724 · Grievance Officer: Grievance Officer (support@arvfin.com)